Privacy Policy

At Astro, trust is the foundation of every transaction. This Privacy Policy explains what we collect, why, how we keep it safe and the control you have over it, in plain language, on purpose.

The short version

If you read nothing else, here is what matters most:

• We collect only what we need to serve you and complete your transaction.
• We never sell or rent your personal information.
• We do not store full payment card numbers, payment is by secure bank wire.
• You can access, correct or delete your data at any time by contacting us.

Overview

• Who we are: Company LLC, trading as Astro ("we", "us" or "our"), operator of exmoon.fyi.
• What we do: heavy equipment sales, service and fully insured transport across the United States, Canada and Mexico.
• What this policy covers: personal information we handle through our website, our forms and the course of completing a purchase or shipment.
• Your agreement: by using our website and services you accept this policy. If you do not agree, please do not use the website.

Information we collect

We only collect what we need to serve you, complete your transaction and meet our legal obligations.

Information you give us

• Contact details: first and last name, email address and phone number.
• Billing and delivery details: address, city, state, ZIP or postal code and, where relevant, a company name.
• Transaction information needed to prepare a bill of sale, invoice and shipping paperwork.
• Verification information when you pay by bank wire, used only to confirm the transfer and your identity.
• Anything you choose to send us through our contact form, by email or by phone.

Information we collect automatically

• Usage data: IP address, browser type and version, the pages you visit and the date, time and duration of your visit.
• Device and diagnostic data, including unique identifiers, when you access the site from a computer or mobile device.

We do not store full payment card numbers. Payments are made by bank wire, and any payment information you provide is used solely to confirm your transaction.

How we use it

We use your personal information to:

• Provide, operate and maintain our website and services.
• Prepare quotes, bills of sale, invoices and the documents needed to complete and ship your purchase.
• Verify your identity and protect against fraud, keeping both buyers and sellers safe.
• Contact you about your order, answer your questions and provide support.
• Send service updates and, where you have agreed, relevant offers you can opt out of anytime.
• Improve our website, understand how it is used and meet our legal obligations.

Why we are allowed to

We rely on recognized legal grounds to process your information:

• To perform our contract with you, such as completing and delivering your purchase.
• Our legitimate interests, such as securing the site, preventing fraud and improving our service.
• Your consent, for example for optional marketing, which you can withdraw at any time.
• Legal obligations, such as tax, accounting and record-keeping requirements.

Cookies and tracking

We use cookies and similar technologies to keep the site secure, remember your preferences and understand how the site is used. You can control or delete them through your browser, though some features may not work without them. For full details, see our Cookies Policy.

How we share information

We share personal information only when it is necessary to serve you or required by law, and only with parties bound to protect it:

• Service providers: trusted vendors who help us run the site, verify payments, prepare paperwork or transport equipment, acting on our instructions.
• Counterparties to your transaction: limited details shared between buyer and seller as needed to complete a sale and delivery.
• Legal and safety reasons: where required to comply with the law, respond to lawful requests, enforce our terms or protect the rights, property and safety of our users and the public.
• Business transfers: in connection with a merger, acquisition or sale of assets, with notice to you where required.

We do not sell your data

• We do not sell your personal information.
• We do not share it for cross-context behavioral advertising.
• We have not done either in the past 12 months.

Your information is used to serve you, never to be traded.

How long we keep it

We keep your personal information only as long as necessary for the purposes in this policy, in particular to:

• Complete your transaction and provide support.
• Meet legal, tax, accounting and reporting requirements.
• Resolve disputes and enforce our agreements.

When information is no longer needed, we securely delete or anonymize it.

How we protect it

We use commercially reasonable technical and organizational measures to safeguard your data, including:

• Encryption of data in transit between your browser and our site.
• Access controls that limit who can see your information.
• Not storing full payment card numbers at any time.

No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

International transfers

We operate across the United States, Canada and Mexico, so your information may be processed in any of these countries. Where information moves across borders, we take steps to keep it protected and handled in line with this policy.

Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to legal exceptions.
• Object to or restrict certain processing, and withdraw consent where we rely on it.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below. We respond within the timeframe required by law and will never discriminate against you for exercising your rights.

California rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it.
• Access and request deletion of that information.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of your personal information, though, as noted, we do neither.

The categories we may collect include identifiers (name, email, IP address), customer records (address, phone), commercial information (purchase records) and internet activity (browsing data). We collect these directly from you, automatically through your use of the site and from our service providers, for the purposes above. To make a request, contact us; only you, or someone legally authorized to act for you, may do so, and we will verify your identity first.

Children's privacy

Our website and services are intended for adults and are not directed to children under 16. We do not knowingly collect their personal information. If you believe a child has provided us with data, contact us and we will delete it.

Third-party links

Our website may link to sites we do not operate. We are not responsible for their content or privacy practices, and we encourage you to review the privacy policy of every site you visit.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. When we do, we will post the updated version here and revise the "Last updated" date above. Please review this page periodically.

Contact us

Questions about this Privacy Policy or how we handle your data? Reach out through any of the channels below.