Guaranteed refund if delayed
If your equipment is not delivered within 15 business days of dispatch, we refund your payment in full, no questions asked.
Home 7-Day Money-Back Guarantee
7-Day Money-Back Guarantee
Every purchase is protected from the moment you pay to the moment you are satisfied. Inspect your machine, put it to work, and if it is not as described, you are covered.
Why we offer it
We know what heavy equipment buyers expect
Buying a machine you cannot stand next to takes trust. So we built that trust into the deal itself, with a guarantee that puts the risk on us, not on you.
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Professionally inspected Every machine is professionally inspected before it is sold.
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Serviced & work-ready It is fully serviced and ready to work the moment it arrives.
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Insured door-to-door delivery It is delivered on time, fully insured, door to door.
Our goal is complete peace of mind. Find a fault within the 7-day inspection period or 50 working hours, whichever comes first, and we make it right, a partner service center handles the repair. If it is not resolved within 72 hours, we arrange return shipping and issue a full refund.
What it covers
Three promises, in writing
Complete issue resolution
Tell us within 7 days of delivery if something is not right and we will resolve it within 72 hours. If we cannot, you automatically receive a full refund.
A clear, final transaction
If no claim is made within the 7-day window, the sale is complete. You know exactly where you stand, with no open-ended uncertainty.
How it protects you
Two ways you are covered
Non-delivery protection
If your machine has not arrived within 15 business days of dispatch, our finance team processes a full refund using your original payment method. You are never left waiting indefinitely.
Damaged or faulty equipment
You have 7 days or 50 working hours, whichever comes first, to inspect and test your machine. Find an issue, and we repair it through a partner service center or refund you in full.
Step by step
How the 7 days work
From the moment your machine arrives, your inspection window, and your protection, begins. Here is exactly what happens.
Most deliveries never need a single one of these steps. But if yours does, you are covered at every stage, with one team handling it from start to finish.
Browse equipmentDelivery dayYour machine arrives insured, door to door. Your inspection window starts now.
Day 0
Inspect & testPut it to work for up to 7 days or 50 working hours, whichever comes first.
7 days
Report any issueNot as described? One call or message opens a claim, no forms, no runaround.
Anytime
We make it rightA partner service center handles the repair, targeting a fix within 72 hours.
72 hrs
Full refund if unresolvedIf it is not resolved in time, we arrange return shipping and refund you in full.
Refund
Getting your refund
Simple, and on your terms
If a refund is due, our finance team contacts you directly and returns your money using the same payment method as your original transaction. No fine print, no hoops.
- Our team reaches out as soon as a refund is confirmed.
- Funds are returned to your original payment method.
- Return shipping, when needed, is arranged at no cost to you.
Out of every machine we have shipped, our promise has stayed the same: you are protected, and we are not happy until you are. That is how we have earned a 99% satisfaction rate, and how we plan to keep it.
Manager
Sales Manager, Astro
Our track record
Built on deliveries that went right
12+
Years in business
1,000+
Machines delivered
99%
Customer satisfaction
100%
Insured in transit
Out of more than 1,000 customers, refunds have been rare, issued in a handful of cases tied to unforeseen transport circumstances, which were covered by insurance. We intend to keep it that way.
Ready when you are
Buy with the risk on us
Find your machine today and put our 7-day guarantee to work, backed by insured, door-to-door delivery.